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Frequently Asked Questions

Q: Why should I buy Official DVSA products when there are other cheaper products available to help me with my driving / riding?

A: Because Official DVSA products are produced by the very same people that take you for your driving / riding test, you can absolutely rely on the information they give. Yes, guaranteed to be correct, no if's no but's no excuses no errors no mistakes no misleading information. In addition we receive at least 2 deliveries a week from the TSO/DVSA and sometimes even direct from the printers when new editions are released, so we can absolutely guarantee that you will receive the very latest edition whenever you order.

Q: I have seen Official DVSA products on other websites at higher prices, are you a genuine company, how can you afford to sell so cheaply?

A: We are a wholesaler and distributor of driver traing products unlike most of the retail websites you will have seen, some of whom buy their stock from us. In addition we are a wholesale distributor for the Stationery Office (formerly HMSO) who publish the official driving titles on behalf of the Driving Vehicle Standards Agency (DVSA). The reason our prices are so cheap is simple, when you buy from us you are buying at near wholesale prices with no middle man, when you buy elsewhere you are paying retail minus a discount. We sell more driver training products to the trade than anyone else in the UK and supply some of the best known names in the business. Our turnover is huge and our aims more modest, to make Offical DVSA driver training material available to as many people as possible at the absolute minimum cost.

Q: How long will it take for me to receive my order?
A: You will normally receive your order within 2 - 4 days (excluding Sundays and Bank Holidays). However, occasionally there may be times when, due to a new publication being released or the product being temporarily out of stock, it may take longer than the usual 2-4 days. If that is the case, we will always email you and keep you updated on the status of your order.

Q: How much will I be charged for postage?
A: Nothing, the price you see is the price you pay.

Q: I am unable to checkout, the website keeps taking me back to the shopping cart.
A: This can happen if you are trying to checkout with 'out of stock' items in the shopping cart. Remove the items by clicking in the remove box next to the 'out of stock' item.

Q: I am unable to checkout, the website keeps taking me back to the payment page.
A: Have you entered your details correctly, check the details, make sure the name is entered exactly as displayed on your card. This could also occur if you are trying to use a non UK credit card. As a security measure our site will only allow the use of UK originated cards to be processed.

Q: I don't get an option to pay by credit/debit card.
A: Currently we are only able to accept orders where the invoice and delivery address are in the UK. If you would like to place an order for outside of the UK you will need to call us on 01903 882299 and customer services will be pleased to quote.

Q: Why does my shopping cart not allow me to purchase more than one copy of any product?
A: It could be that the product you require is out of stock, or we only have one copy of the product left in stock in which case it will notify you of this.

Q: I want to return something. What should I do?
A: If you wish to return any unused / undamaged product, then please notify us by email within 14 of receipt of the goods. Please quote your name / order number and the reason why you wish to return the goods, which must be returned to us at your expense, in the original packaging and in, as new condition.

Damaged products will be replaced free of charge - or a refund if you prefer. If we have made a packing error and supplied you with a product you did not order, please email us and we will provide a freepost postal address for you to return the damaged / incorrectly supplied product back to us.

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